FAQs

When do you ship my order?

Straight away! We know how great it is to receive your order. We wrap it beautifully and send it to you as quickly as we can. Put simply, if we receive your order by 3pmAEST on a business day, we ship it same day; otherwise we ship it on the next business day.

When will I receive my order?

Next day! Please allow one business day for your order to arrive within all Australian metropolitan areas; for country or rural, please allow two business days. We ship all orders via Australian Air Express Courier and a signature is required on delivery, so please ensure that someone is able to receive your shipment. If you would find it more convenient not to have a signature on delivery, please let us know and we will ship your order via Australia Post Express Post instead.

How much is shipping?

FREE for all orders of $50 or more within Australia via Australian Air Express Courier; for orders less than $50, postage and handling is $9.95 via Australian Air Express Courier. International shipping is AUD55 via International Express Post.

What if I receive my order and I don't like it?

No problems. Just send it back to us in the same condition as we sent it to you! No questions asked. (For more information, please refer to our Returns Policy Terms & Conditions). We regret, however, that we are unable to accept returns for butter LONDON or Empire of Delight products.