FAQs

How much is postage and handling?

Free! - or, at least, not very much! Our postage and handling is free for all orders over $50 within Australia. For orders within Australia less than $50, we charge $9.95 for delivery; for international orders, we charge AUD55. (Please refer to our Terms & Conditions for more information.)

When do you ship my order?

If we receive your order by 3pmAEST on a business day, we ship it same day; otherwise we ship it on the next business day. We ship all our orders via Australian Air Express overnight, door-to-door couriers. (Please refer to our Terms & Conditions for more information.)

When will I receive my order?

We will email you a despatch confirmation as soon as we've shipped your order so you can track its progress online. If we receive your order by 3pmAEST on a business day, we ship it same day and you'll receive it the next day if you're in an Australian capital city; otherwise we ship it on the next business day, and you'll receive it the day after that. Please refer to our Terms & Conditions for more information.

What if I receive my order and I don't like it?

No problems. Just send it back to us in the same condition as we sent it to you! (For more information, please note our strict Returns Policy Terms & Conditions.) If you'd prefer to use our reliable overnight, door-to-door courier service to facilitate your return, please let us know and we can arrange that for you; we charge $19.95 for this, which we will deduct from your refund. Please note that we do not accept returns on sale items; however, we do allow exchanges ($19.95 is charged for shipping your exchange item).

What if I receive my order and it's damaged?

For your confidence, we personally check and photograph every item before we send it so you can be assured it leaves us in perfect condition. We also wrap and pack every item extremely carefully. That said, from time to time items might get damaged in transit. If that's the case, please let us know within 24 hours of receipt so that we can either repair or replace the damaged item.

What if you're out of stock of an item that I've ordered?

From time to time we will be out of stock of an ordered item. If that's the case, we will contact you and let you know the approximate delivery date. You may choose to wait for your item to come back in stock, or you may request an instant refund.

Are all your products genuine?

Yes, of course! We are proud to be the authorised Australian retailers for all the fabulous brands and products you see in our webstore.

Can I make a special order?

Yes, for the most part, you can! If you know the details of a particular product by one of our brands, please let us know and we will do our best to order it in for you. A 30% deposit is payable on confirmation of the special order.

Can I pre-order a product?

Yes, from time to time we will be out of stock of a particular item and waiting for new stock to arrive. In this case, we apply a 'pre-order' status to the product so that you may order it for despatch as soon as it's in stock. Please note that if your overall order contains an item or items for pre-order, we will ship your whole consignment once the pre-ordered items are back in stock. If you would prefer to have your order shipped in two consignments, please let us know as we can arrange that for you (a $19.95 postage & handling fee will be charged).

Can I lay-by a product?

Sure! Please let us know and we will be happy to organise a 90-day lay-by for you, for which we ask a 20% non-refundable deposit. Please note that there are no exchanges or returns on lay-bys. You can simply select our easy-to-use lay-by option and pay a $50 deposit online; we will then email you a confirmation along with your three-month payment schedule.